Standard Cancellation Policy
We understand that plans can change. To accommodate our guests while maintaining our service quality, we have established the following cancellation policy:
| Notice Period | Refund Amount |
|---|---|
| 48+ hours before check-in | Full refund |
| 24-48 hours before check-in | 50% refund |
| Less than 24 hours | No refund |
Special Circumstances
We may offer more flexible cancellation terms for:
- Medical emergencies (with documentation)
- Natural disasters or severe weather conditions
- Government-issued travel restrictions
Group Bookings
Group bookings (5 or more rooms) have different cancellation terms. Please contact our reservations team for details.
How to Cancel
To cancel your reservation, you can:
1. Log in to your account on our website
2. Contact our reservations team at [email protected]
3. Call us at +1 (555) 123-4567